Physical document collection
Obtain a public record that exists only over a counter. A verified person attends the issuing office with the reference you provide, requests the document, pays the official fee up to your ceiling, and returns a scan with the original where you need it.
The problem
A surprising amount of European public administration is still counter-only, or online in theory and broken in practice. For anyone automating a process, one document that cannot be fetched programmatically stops the whole pipeline.
How HumanOps answers it
A verified person attends the issuing office with the reference you provide, requests the document, pays the official fee up to your ceiling, and returns a scan with the original where you need it.
What you get back
- The document, scanned
- What was actually issued, if it differs from what was requested
- The official fee paid, at cost
- A refusal reason if it could not be obtained
What we actually do
| Capabilities used | What it does | From |
|---|---|---|
human.collect |
A registry extract, a certificate, a public record — collected in person where no online route exists. | €79 |
Who buys this
Legal and compliance teams, property and corporate transactions, and agents whose workflow hits a counter-only step.
Questions
What if the office refuses?
You get the refusal reason and the evidence of the attempt, and you are charged. That is a real answer — it usually means the reference or the entitlement is wrong, which is worth knowing.