Mystery shopping
What actually happens to a customer, documented — including the receipt. A verified person goes through the scenario you define as an ordinary customer, records each step against your criteria, and where relevant makes the purchase and keeps the receipt. What is documented is the interaction,
The problem
Service standards are written down and then not followed, and the people best placed to notice are the ones least likely to report it. Surveys measure who bothers to answer; they do not measure what happened.
How HumanOps answers it
A verified person goes through the scenario you define as an ordinary customer, records each step against your criteria, and where relevant makes the purchase and keeps the receipt. What is documented is the interaction, not the person serving.
What you get back
- A step-by-step account against your scenario
- Timings, friction points and where it deviated
- The receipt and the item where a purchase was part of it
- A sealed evidence pack
What we actually do
| Capabilities used | What it does | From |
|---|---|---|
human.test |
Someone goes through the process as a real customer would and tells you what actually happens. | €59 |
human.purchase |
A mystery purchase or a physical buy, with the receipt, the item state and the whole interaction documented. | €59 |
human.observe |
Is it open, is it busy, is the sign still there. A person goes and looks. | €39 |
Who buys this
Retail and hospitality operators, franchisors checking standards, and brands verifying that a promotion is really being applied.
Questions
Is mystery shopping legal?
In Spain and across the EU, buying as an ordinary customer and reporting the experience is lawful. We refuse anything requiring deception that causes harm, and we never document an identifiable employee as an individual.