Pricing
HumanOps charges per task, not per hour: from €19 for a documented phone call to €229 for a presence-requiring act by a qualified professional. The person performing the work is paid €30 per hour, prorated by the expected duration of the task. All prices are net of VAT, which is added on top according to where you are established.
| Capability | Expected minutes | The person is paid | You pay (net) | With 21% IVA |
|---|---|---|---|---|
human.call |
20 | €10 | €19 | €22.99 |
human.translate |
30 | €15 | €29 | €35.09 |
human.observe |
45 | €22.50 | €39 | €47.19 |
human.visit |
60 | €30 | €49 | €59.29 |
human.photograph |
50 | €25 | €39 | €47.19 |
human.video |
60 | €30 | €49 | €59.29 |
human.measure |
60 | €30 | €49 | €59.29 |
human.verify |
60 | €30 | €49 | €59.29 |
human.test |
70 | €35 | €59 | €71.39 |
human.collect |
90 | €45 | €79 | €95.59 |
human.inspect |
90 | €56.25 | €89 | €107.69 |
human.audit |
120 | €90 | €149 | €180.29 |
human.interview |
90 | €67.50 | €109 | €131.89 |
human.attend |
180 | €90 | €149 | €180.29 |
human.purchase |
75 | €37.50 | €59+ | €71.39 |
human.deliver |
60 | €30 | €49+ | €59.29 |
human.sign |
90 | €135 | €229 | €277.09 |
Faster costs more — and pays the person more
The price multiplier and the worker multiplier are deliberately different. Someone dropping everything to answer within two hours is genuinely paid more; the rest of the premium buys the availability of a network that can answer at all at that speed, which is our cost, not their time.
| Tier | Deadline | Price | Worker |
|---|---|---|---|
standard | Standard — within 24 hours | ×1 | ×1 |
priority | Priority — within 6 hours | ×2 | ×1.2 |
urgent | Urgent — within 2 hours | ×4 | ×1.5 |
premium | Premium — within 60 minutes | ×7.5 | ×2 |
VAT
Every price on this site is net. VAT is added at checkout according to where you are established: 21% IVA for a Spanish buyer, 0% under reverse charge for an EU business with a VIES-valid VAT number, your own country's rate under the One Stop Shop if you are an EU consumer, and outside the scope of Spanish VAT if you are outside the EU.
What you are charged for
You are charged when the work is done, not when the answer is convenient.
A well-evidenced "no" — the business had closed, the claim was false, the item was not there — is a real answer your agent can act on, and it costs the same as a "yes". The fieldwork happened either way. We say so here rather than at the invoice.
You are not charged when we cannot staff it.
If no verified person accepts before the deadline, you are refunded automatically and in full. We would rather fail at minute twenty than at hour six: an agent that is told early can replan.
A missed SLA credits you automatically.
25% on standard, 50% on priority, and the whole task on urgent and premium. You do not have to ask, and no support ticket is involved.
Pass-through costs are at cost.
An item bought on your behalf or an official document fee is capped by a ceiling you set and invoiced at exactly what it cost, never marked up.