What was happening at the airport that day, for information. It does not say why a flight was delayed, and it plays no part in our assessment of a claim.
METAR EGLL 122020Z AUTO 21011KT 180V240 9999 OVC019 17/15 Q1014
23:20
230° 11 kt
10 km
1 500 ft
17 °C
Fair
METAR EGLL 122120Z AUTO 23011KT 200V260 9999 OVC015 17/15 Q1014
Your rights if your flight was delayed or cancelled
If this flight arrived 3 hours or more late at your destination, was cancelled with less than 14 days' notice, or you were denied boarding, and the cause was the airline's responsibility, you may be entitled to compensation of €250 to €600 — plus a refund or re-routing, and care during the wait.
The amount depends on the flight distance: €250 up to 1,500 km, €400 between 1,500 and 3,500 km, and €600 for flights over 3,500 km outside the EU. Our calculator gives you an estimated figure.
Is the data for this flight official?
We gather it from the flight information that airports and the data sources we credit publish, and complete each flight once its day is over. It is reliable for guidance, but to claim you should also keep your boarding pass and the airline's emails.
How long do I have to claim for this flight?
The time limit depends on the country of the flight and typically ranges from about 2 to 6 years. If the flight is recent, you are certainly within the deadline.
Were you on this flight?
Check for free whether you are owed compensation and claim it on a no-win, no-fee basis.
